With 10 years of experiences and over 100 satisfied clients

Customer Services

We have experienced professionals which can interact with customers, understand their requirements and resolve/forward customer queries to related departments. We will find best fit for you.

How does it work?

We hire, manage and train a customer service representatives (CSR) for you according to your requirements. To be efficient in customer service, we train CSR under your guidance to have deep knowledge of your comapny, products, services, policies and other customer questionaires.

How much would it cost?

An intermediate level CSR for answering customers emails/resolving over chat will cost you $600 USD / month. However VA handling direct customer calls  will cost $700 USD / month. This price includes all other costs and management fees.

How can I get a Virtual Assitant?

You may call (866) 254 1857 or drop an email at sales@velorium.com. You may also fill the form using our contact us section. We will contact you within 24 hours.

What customer service representatives (CSR) we can provide?.

Here is the list of tasks being performed by our customer service representatives.

Customer care over chats
Most of the websites have integrated chat systems. Customers can chat and inquire about products/services. CSR would resolve customer queries before, during and after a purchase.
Email handling
CSR would handle customer inquiries by emails. CSR is responsible for maintaining email boxes, deleting junk/spam, forwarding queries to related departments and answering back to customers.
Customer service over phone
For small businesses, phone calls are handled by one or two customer service personnels. We make sure CSR has good communication skills, through knowledge of products and services and can tackle customer questions intelligently.

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